Refund Policy
Last updated: May 2026
General Policy
Due to the nature of digital services — which begin immediately upon payment — VA ARCUS maintains a strict but fair refund policy. All refund requests are evaluated on a case-by-case basis.
Project-Based Services
Deposits are non-refundable once work has commenced. If VA ARCUS fails to deliver the agreed scope within the agreed timeline (without client-caused delays), a partial refund of subsequent milestone payments may be issued at our discretion.
Monthly Subscriptions
Monthly subscription payments are non-refundable for the current billing period. You may cancel at any time, and your service will continue until the end of the paid period. No partial-month refunds are issued.
AI Healthcare Products
The 12-hour invoice-to-start process ensures you have reviewed all details before work begins. Once an AI agent is live and configured, refunds are not available for that billing period.
Exceptions
If VA ARCUS is unable to deliver the agreed service due to our own failure, a full refund of the affected payment will be issued within 10 business days.
How to Request
To request a refund, email business@vaarcus.com with your invoice number and reason. We will respond within 48 hours with our decision.