1. Billing model
VA ARCUS plans are billed in advance on a recurring monthly cycle. There is no automatic payment gateway on this site — instead, we manually issue a Payoneer invoice to the email address you provided at checkout. The service is activated once the invoice is settled.
2. 12 bonus days on the first billing cycle
Instead of a free trial, every new clinic receives 12 bonus days added to the first billing cycle. Concretely:
- You pay the first invoice upfront.
- Your service runs for 30 days + 12 bonus days = 42 days.
- Your first renewal invoice is issued at the end of the 42-day period.
- Subsequent renewals occur every 30 days unless otherwise agreed in writing.
3. Refund eligibility
Because each ARCUS deployment requires substantial up-front configuration, training, and white-glove onboarding, refunds are limited to specific scenarios.
3.1 Within 7 days of the first invoice (cooling-off)
If you have not yet completed onboarding and we have not yet started training your AI agent, you may request a refund of the first invoice within 7 calendar days. We will refund the amount paid, minus any third-party costs already incurred on your behalf (for example, purchased phone numbers, telephony top-ups, or WhatsApp Business API setup fees).
3.2 After onboarding has started
Once we have begun training your AI agent or have provisioned voice / WhatsApp / webchat channels on your behalf, the first invoice is non-refundable. You may still cancel the service before the next renewal date to avoid further charges.
3.3 Service unavailability
If the ARCUS platform is unavailable for an extended period due to our fault (excluding scheduled maintenance, third-party telephony outages, and force majeure events), we will issue prorated service credits on the next invoice in line with our service-level commitments.
3.4 Renewal invoices
Renewal invoices are non-refundable. If you wish to cancel, please notify us in writing before the next renewal date so we do not issue the upcoming invoice.
4. Cancellations
You may cancel at any time. To cancel, email business@vaarcus.com or message us on WhatsApp at +92 309 7473581. Cancellations take effect at the end of the current billing cycle.
5. How to request a refund
- Email business@vaarcus.com with the subject line “Refund request — [clinic name]”.
- Include the invoice number, the date of payment, and the reason for the request.
- A specialist will review your request within 5 business days and confirm next steps, including the refund amount and payment method.
6. Refund method & timing
Approved refunds are returned to the original Payoneer account (or other method used to settle the invoice). Processing typically takes 5–10 business days, depending on your provider.
7. Currency and exchange rates
Plans are priced in USD; AED equivalents shown on the pricing page are for convenience only. Refunds are issued in the currency in which the original invoice was settled. We are not responsible for FX losses caused by currency fluctuations between payment and refund.
8. Chargebacks
Please contact us before initiating a chargeback or dispute. We are committed to resolving legitimate concerns directly and quickly. Unjustified chargebacks may result in immediate suspension of service.
9. Contact
Questions about this policy? Email business@vaarcus.com or reach us on WhatsApp at +92 309 7473581.