1. The service
VA ARCUS provides AI agents that automate calls, WhatsApp conversations, and website chat for dental clinics. The exact deliverables, channels, and limits are defined in the plan you select on our pricing page or in a separate order form.
2. Eligibility
You must be authorised to enter into binding agreements on behalf of your clinic and old enough to do so in your jurisdiction. ARCUS is intended for licensed dental practices and their authorised representatives.
3. Account & onboarding
- You agree to provide accurate information during checkout and onboarding.
- You will keep credentials, API keys, and dashboard access confidential.
- You are responsible for activity performed under your account.
4. Fees, invoicing & payment
ARCUS does not use an automatic payment gateway. After you submit a checkout request, we manually issue a Payoneer invoice to your preferred email. The service is activated only after the invoice is settled. Plans are billed in advance on a recurring monthly cycle. Prices are listed in USD on the pricing page; AED equivalents are shown for convenience and may differ from the FX rate on your invoice date.
4.1 12 bonus days on first cycle
Each new clinic receives 12 bonus days included on the first billing cycle. The first renewal therefore occurs 42 days (30 + 12) after the initial invoice is paid. Subsequent renewals occur every 30 days unless otherwise agreed in writing.
4.2 Late or failed payments
If an invoice is not paid by the renewal date, we may pause or suspend the service after reasonable notice. Reactivation may require settling outstanding amounts and a small reactivation fee.
5. Acceptable use
You agree not to:
- Use ARCUS to send spam, phishing, fraudulent, or unlawful communications.
- Attempt to reverse-engineer, copy, or resell the service without written consent.
- Use the service for medical advice that bypasses qualified clinicians.
- Interfere with the integrity, security, or performance of the platform.
6. Patient data & compliance
When ARCUS processes patient information on your behalf, your clinic remains the data controller and VA ARCUS acts as a processor. A separate Data Processing Agreement governs confidentiality, retention, and breach notification. You are responsible for obtaining the consents required by applicable laws (such as HIPAA, GDPR, DHA, ACMA) before connecting your channels to ARCUS.
7. Intellectual property
VA ARCUS retains all rights, title, and interest in the ARCUS platform, models, prompts, UI, and underlying technology. You retain ownership of your clinic content, branding, and customer data. You grant us a limited licence to use such content solely to deliver the service.
8. Confidentiality
Each party will protect the other's non-public information with reasonable care and will use it only to perform under these Terms. Confidentiality obligations survive termination.
9. Service levels
We target 99.5% monthly uptime for the ARCUS platform, excluding scheduled maintenance and events outside our reasonable control. Specific service-level commitments may be agreed in writing for Premium and enterprise customers.
10. Warranties & disclaimers
We provide ARCUS on an “as is” basis. To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. ARCUS is a productivity tool — it does not replace licensed clinical professionals.
11. Limitation of liability
To the maximum extent permitted by law, VA ARCUS's aggregate liability for any claim arising out of or relating to these Terms is limited to the fees you paid to us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages.
12. Termination
Either party may terminate the service at the end of any billing cycle by providing notice before the next renewal. We may suspend or terminate immediately for breach of these Terms, non-payment, or risk to platform safety.
13. Changes to the service
We continuously improve ARCUS and may add, remove, or change features. We will not materially degrade the core service you paid for during an active billing cycle without prior notice.
14. Governing law
These Terms are governed by the laws applicable to international SaaS agreements. Disputes will be resolved through good-faith negotiation first; if unresolved, by arbitration or courts of competent jurisdiction in the venue agreed in your order form.
15. Contact
For questions about these Terms, contact business@vaarcus.com.